When selling on marketplaces customers are not always sure whether they are buying from your business or the marketplace itself (Amazon). Stand out from the crowd by ensuring you give a first class service so your customers come back time after time. The major marketplaces are now rewarding great customer service by offering discounts and higher search placements for businesses that achieve the highest level of customer service.
Genie and the Geek manages our clients’ customer service queries through eBay using advanced tools so that the demanding customer still received quick personal responses no matter what size of business. We can offer a 1st and 2nd line support system, where we are able to tackle the general support queries and then filter the advanced product related questions back to your team. This ensures quality, speed and positive results.
Phone support and Order management
We have a scalable UK based customer service department based in Manchester which has experience in dealing with eBay, Amazon and website related enquiries. If you require a service to manage your calls, take messages and even take phone orders, contact Genie and the Geek for a quote.
Contact us to find out more